Providing the fundamental programming for your Microsoft Teams voice migration typically includes supplying dialtone access and programming accounts to enable the users and phones. This effort, while essential, is addressing the clinical aspects of the transition. The detailed data collection and seamless communication to prepare the business for the change are what is also required to ensure a successful implementation.
Blaze offers the linchpin needed to bridge the gap between vendor capabilities and client resources. So, what does that mean, exactly? Since we are operationally driven, experts in telephony, partners to the client IT team – and simultaneously sensitive to the dynamics of perspective and impression, we look at the following where the programming vendor’s focus is justifiably elsewhere:
1. Once we clearly understand the directive, initiative, and parameters from the IT team, we then engage each business stakeholder in the form of an interview to both collect user information and ignite thinking beyond a duplicate of what exists today. This is outside of a standard upload from Active Directory, which is only a baseline correlation to the needs of the site.
2. We will work with the team to ensure the economics are considered and maximized. Do we port numbers or provide new ones? Are toll-free numbers part of the equation? There are several considerations here and we address all of them.
3. Call flow/Contact Center – Another key area is routing the main number associated with the business. Is there a need for a contact center environment that MS is not equipped to support? If there is only a minimum requirement for call routing, then the processes offered by Teams may suffice. If however, there is an expanded requirement with agent staffing and reporting/recording requirements another service may be needed. Our team can provide guidance and develop the detail to hand over to the vendor of choice.
4. Analog lines and applications – Often analog services are supported through the PBX. Blaze will examine the analog requirements and determine the best course of action.
5. Communication transparency – It is important to ensure there are clear expectations set for both management and the user community. This is an integral part of our process. We strongly contend that this fundamental methodology assures a successful migration, both in the programming and in the overall perception of the enterprise community.
6. We will establish the process for sunsetting legacy services and systems – and follow through on disconnects and bill stops. So often, there is a sigh of relief when the migration is complete, the last component of shoring up the site profiles is left for another day. Our role is to see this through and connect the departments and processes to ensure we have a clear and precise profile of each site documented for the foreseeable future.
